Hyperspace Event Services Terms
Last Updated: 3rd March 2026
These Event Services Terms ("Event Terms") govern the provision of a virtual event package (the "Services") by ExitReality Inc., operating as Hyperspace ("Hyperspace," "we," "us"), to the client identified on the applicable signed estimate or order form (the "Order"). By signing the Order, the client ("Client") agrees to these Event Terms.
1. Order of Precedence
These Event Terms govern the specific event engagement described in the Order. Client's and its attendees' general use of the Hyperspace platform also remains subject to the Hyperspace Terms of Service and the Hyperspace Rules. Where those general terms conflict with these Event Terms or the Order, these Event Terms and the Order control for this engagement.
2. Services
The Services consist of the package, features, and deliverables described in the Order (e.g. branded expo environment, keynote auditorium, interactive chat/polls/Q&A, networking lounge, resource area, presenter rehearsals, reporting, lobby access window, and any post-event on-demand availability period). Any change to scope, dates, or deliverables must be agreed in writing (including by email) and may affect fees.
3. Fees and Payment
Fees, currency, and payment due dates are set out in the Order. Unless the Order states otherwise:
- Payment is due in full upfront, prior to commencement of onboarding and world configuration.
- All fees are non-refundable once paid, including in the event of cancellation, postponement, reduced attendance, or non-use by Client, except as expressly stated in Section 4.
4. Event Date, Rescheduling, and Cancellation
- By Client. Client may reschedule the event date once at no additional charge, provided Client requests the change in writing at least thirty (30) days before the original event date and a new date is confirmed within ninety (90) days of the original date, subject to Hyperspace's availability. Requests made with less than thirty (30) days' notice, additional reschedules, or cancellation by Client, do not entitle Client to any refund or credit.
- By Hyperspace. If Hyperspace is unable to deliver the event on the confirmed date for reasons within its control, Hyperspace will offer Client a new date at no additional charge or, if no mutually agreeable date is available within ninety (90) days, a credit equal to the fees paid for the affected event, valid for twelve (12) months toward a future Hyperspace event.
- Platform discontinuation. If Hyperspace ceases to offer the Services generally before the confirmed event date, Client will receive, at Hyperspace's election, a new date on a successor platform or offering, or a credit equal to the fees paid for the affected event, valid for twelve (12) months.
5. Client Responsibilities
Client is responsible for: the accuracy of attendee/registration information it submits or collects through the platform; obtaining any rights, consents, and permissions needed for content, speakers, and recordings it uploads or presents; and ensuring its own and its attendees' compliance with the Hyperspace Rules during the event.
6. Content and Intellectual Property
Client retains all rights in the content, branding, and materials it provides for the event ("Client Content"). Client grants Hyperspace a limited, non-exclusive license to host, display, and record Client Content solely to deliver the Services, including during the agreed post-event on-demand access window. Hyperspace and its licensors retain all rights in the Hyperspace platform, templates, and underlying technology. Neither party acquires rights in the other's pre-existing intellectual property.
7. Confidentiality
Each party will keep the other's non-public business, technical, and event information confidential, and use it only to perform or receive the Services, except as required by law or with the disclosing party's written consent. This obligation survives the event.
8. Data Protection
Where Hyperspace processes personal data of Client's registrants or attendees on Client's behalf, that processing is governed by the Hyperspace Data Processing Addendum (incorporated by reference), under which Client is the controller and Hyperspace is the processor.
Cross-border transfers outside the EEA/UK/Switzerland/US. Hyperspace's standard transfer mechanisms (Standard Contractual Clauses, the EU-U.S./UK/Swiss Data Privacy Framework) are designed for transfers from the EEA, UK, and Switzerland to the U.S., and do not by themselves satisfy the requirements of other jurisdictions' data protection laws. Where Client is located in a jurisdiction with its own cross-border transfer requirements, Client is responsible for its own compliance as controller, including obtaining any consents or authorizations required under local law to transfer registrant/attendee data to Hyperspace. The parties will cooperate in good faith to put in place any additional documentation reasonably required to support Client's compliance.
9. Availability and Support
General platform availability is as described in the Hyperspace Terms of Service. If Client has purchased a Live Event Support Package, Hyperspace will provide dedicated support for the agreed time block(s) as described in the Order.
10. Limitation of Liability
To the maximum extent permitted by law, neither party's total liability arising out of or relating to the Services will exceed the fees paid by Client under the Order. Neither party is liable for indirect, incidental, special, or consequential damages, or loss of profits or data, even if advised of the possibility. These limits do not apply to: a party's confidentiality obligations, either party's indemnification obligations (if any), infringement of the other party's intellectual property, or Hyperspace's data protection obligations under Section 8.
11. Term and Termination
These Event Terms remain in effect through the event date and any post-event on-demand access period stated in the Order. Either party may terminate for the other's uncured material breach on thirty (30) days' written notice. Termination does not entitle Client to a refund of fees already paid; any reschedule or credit remains governed by Section 4.
12. General
These Event Terms, the Order, and the documents incorporated by reference constitute the entire agreement between the parties regarding the Services and supersede prior discussions or proposals for this engagement. Neither party may assign this agreement without the other's written consent, except in connection with a merger, acquisition, or sale of substantially all assets. If any provision is unenforceable, the remaining provisions remain in effect. These Event Terms are governed by the laws of the State of Delaware, USA. Neither party is liable for delay or failure to perform due to causes beyond its reasonable control.
Questions about these terms: [email protected]
ExitReality Inc.
1401 Pennsylvania Ave STE 105 #2124 Wilmington, Delaware USA 19806
Phone: +1 347 535 0844