{"id":3313,"date":"2020-09-13T12:53:41","date_gmt":"2020-09-13T12:53:41","guid":{"rendered":"https:\/\/learnbrite.com\/academy\/troubleshooting-joining-an-event\/"},"modified":"2024-03-29T10:30:09","modified_gmt":"2024-03-29T10:30:09","slug":"troubleshooting-joining-an-event","status":"publish","type":"page","link":"https:\/\/hyperspace.mv\/academy\/troubleshooting-joining-an-event\/","title":{"rendered":"Troubleshooting Joining an Event"},"content":{"rendered":"<html><head><meta content=\"text\/html; charset=UTF-8\" http-equiv=\"content-type\"><style type=\"text\/css\">.lst-kix_agymzy9u3hc1-1>li{counter-increment:lst-ctn-kix_agymzy9u3hc1-1}.lst-kix_jghwielo9xdt-5>li{counter-increment:lst-ctn-kix_jghwielo9xdt-5}.lst-kix_jghwielo9xdt-5>li:before{content:\"\" counter(lst-ctn-kix_jghwielo9xdt-5,lower-roman) \". \"}ol.lst-kix_agymzy9u3hc1-2.start{counter-reset:lst-ctn-kix_agymzy9u3hc1-2 0}.lst-kix_jghwielo9xdt-4>li:before{content:\"\" counter(lst-ctn-kix_jghwielo9xdt-4,lower-latin) \". 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class=\"c24 doc-content\"><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c20\"><span class=\"c6\"><a class=\"c4\" href=\"#h8evvmnhol7hy\">Overview<\/a><\/span><\/p><p class=\"c20\"><span class=\"c6\"><a class=\"c4\" href=\"#hl2ke6iyba6yt\">Login<\/a><\/span><\/p><p class=\"c8\"><span class=\"c6\"><a class=\"c4\" href=\"#h6rlcms8n19ql\">I can&rsquo;t find my password<\/a><\/span><\/p><p class=\"c20\"><span class=\"c6\"><a class=\"c4\" href=\"#hj3380jf9808z\">Audio<\/a><\/span><\/p><p class=\"c8\"><span class=\"c6\"><a class=\"c4\" href=\"#hay0ze0jvnpay\">No one can hear me<\/a><\/span><\/p><p class=\"c8\"><span class=\"c6\"><a class=\"c4\" href=\"#hca78om5od4ei\">I can&rsquo;t hear anyone<\/a><\/span><\/p><p class=\"c8\"><span class=\"c6\"><a class=\"c4\" href=\"#he1l1nvtol86j\">Audio echo<\/a><\/span><\/p><p class=\"c8\"><span class=\"c6\"><a class=\"c4\" href=\"#ha6jk77fkxv1l\">Audio conferencing &#8211; WebRTC is not available on this browser. Click here to see this space&rsquo;s dial-in numbers<\/a><\/span><\/p><p class=\"c8\"><span class=\"c6\"><a class=\"c4\" href=\"#hhnx1bksrdhxh\">The microphone I selected as default isn&rsquo;t chosen automatically<\/a><\/span><\/p><p class=\"c12\"><span class=\"c6\"><a class=\"c4\" href=\"#hck871qb5irg5\">On Windows<\/a><\/span><\/p><p class=\"c12\"><span class=\"c6\"><a class=\"c4\" href=\"#haloydi7k3cet\">On macOS<\/a><\/span><\/p><p class=\"c8\"><span class=\"c6\"><a class=\"c4\" href=\"#hwbvy9ohv0rr1\">Still can&rsquo;t connect to conference call<\/a><\/span><\/p><p class=\"c20\"><span class=\"c6\"><a class=\"c4\" href=\"#hoz1at5wfv5fg\">Webcam<\/a><\/span><\/p><p class=\"c20\"><span class=\"c6\"><a class=\"c4\" href=\"#hu0kc8aa3rpxt\">Screen Sharing<\/a><\/span><\/p><p class=\"c8\"><span class=\"c6\"><a class=\"c4\" href=\"#hv0zzrsoxedd3\">For Presenters<\/a><\/span><\/p><p class=\"c20\"><span class=\"c6\"><a class=\"c4\" href=\"#h34741dro8vlt\">Loading<\/a><\/span><\/p><p class=\"c8\"><span class=\"c6\"><a class=\"c4\" href=\"#ho38v26b4o0cz\">Stuck on loading screen<\/a><\/span><\/p><p class=\"c8\"><span class=\"c6\"><a class=\"c4\" href=\"#hp6rus9spxse2\">I see a white screen<\/a><\/span><\/p><p class=\"c8\"><span class=\"c6\"><a class=\"c4\" href=\"#hiwqmnhpwates\">The browser detected a performance decrease. The page will reload<\/a><\/span><\/p><p class=\"c20\"><span class=\"c6\"><a class=\"c4\" href=\"#hi3lkbu9v38j0\">Performance<\/a><\/span><\/p><p class=\"c8\"><span class=\"c6\"><a class=\"c4\" href=\"#hgmrkxygh7qi0\">Plug into Power instead of Battery<\/a><\/span><\/p><p class=\"c8\"><span class=\"c6\"><a class=\"c4\" href=\"#h93my3eiih3hf\">Enable Hardware Graphics Acceleration<\/a><\/span><\/p><p class=\"c12\"><span class=\"c6\"><a class=\"c4\" href=\"#hramhzvjstyiw\">Google Chrome Settings<\/a><\/span><\/p><p class=\"c12\"><span class=\"c6\"><a class=\"c4\" href=\"#hcufp1wfcgcrx\">Microsoft Edge Settings<\/a><\/span><\/p><p class=\"c12\"><span class=\"c6\"><a class=\"c4\" href=\"#hnt6xwzdmtuf9\">Firefox Settings<\/a><\/span><\/p><p class=\"c20\"><span class=\"c6\"><a class=\"c4\" href=\"#hc8ykghwhdali\">Recommend browsers<\/a><\/span><\/p><p class=\"c8\"><span class=\"c6\"><a class=\"c4\" href=\"#hnhltd5y97cuh\">Mobile &amp; Laptop<\/a><\/span><\/p><p class=\"c8\"><span class=\"c6\"><a class=\"c4\" href=\"#hmwc2koohbr78\">Virtual Reality<\/a><\/span><\/p><p class=\"c20\"><span class=\"c6\"><a class=\"c4\" href=\"#htn34y0hyv0ys\">General Advice<\/a><\/span><\/p><p class=\"c20\"><span class=\"c6\"><a class=\"c4\" href=\"#hcmpo11ogzcjg\">Allowing microphone and camera access<\/a><\/span><\/p><p class=\"c8\"><span class=\"c6\"><a class=\"c4\" href=\"#h4nz6hytlyoqx\">Allow prompt not appearing?<\/a><\/span><\/p><p class=\"c12\"><span class=\"c6\"><a class=\"c4\" href=\"#hd237hs8rrj8f\">Automatic call join not configured for the space<\/a><\/span><\/p><p class=\"c12\"><span class=\"c6\"><a class=\"c4\" href=\"#h8czrei8qcvi3\">Space is configured not to have a conference call<\/a><\/span><\/p><p class=\"c12\"><span class=\"c6\"><a class=\"c4\" href=\"#h8limv0y3d1mn\">Enterprise controlled browser policies<\/a><\/span><\/p><p class=\"c8\"><span class=\"c6\"><a class=\"c4\" href=\"#hgknsobed0n2b\">On Chrome for Desktop<\/a><\/span><\/p><p class=\"c8\"><span class=\"c6\"><a class=\"c4\" href=\"#hcxsnw8n4v01r\">On Firefox for Desktop<\/a><\/span><\/p><p class=\"c8\"><span class=\"c6\"><a class=\"c4\" href=\"#hqfaluy4sijjx\">On Safari for Desktop<\/a><\/span><\/p><p class=\"c8\"><span class=\"c6\"><a class=\"c4\" href=\"#hmjp9mh3qlrwt\">On Microsoft Edge for Desktop<\/a><\/span><\/p><p class=\"c8\"><span class=\"c6\"><a class=\"c4\" href=\"#hmr0zz92b6lxo\">On Safari for iPhone and iPad<\/a><\/span><\/p><p class=\"c8\"><span class=\"c6\"><a class=\"c4\" href=\"#h7i83tzqamfxg\">On all other browsers for iPhone and iPad<\/a><\/span><\/p><p class=\"c8\"><span class=\"c6\"><a class=\"c4\" href=\"#hmcsri69k3714\">On Chrome for Android<\/a><\/span><\/p><p class=\"c8\"><span class=\"c6\"><a class=\"c4\" href=\"#htw1cjwc5qa3q\">On Firefox for Android<\/a><\/span><\/p><p class=\"c8\"><span class=\"c6\"><a class=\"c4\" href=\"#h5abfkenk4fy0\">On Microsoft Edge for Android<\/a><\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><h1 class=\"c2\" id=\"h8evvmnhol7hy\"><span class=\"c19\">Overview<\/span><\/h1><p class=\"c5\"><span class=\"c3\">The 3d web platform allows joining a meeting or event without downloading any plugins or software. There is nothing to install, just follow the invitation link on any device.<\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><h1 class=\"c2\" id=\"hl2ke6iyba6yt\"><span class=\"c19\">Login<\/span><\/h1><h2 class=\"c1\" id=\"h6rlcms8n19ql\"><span class=\"c13\">I can&rsquo;t find my password<\/span><\/h2><p class=\"c5\"><span class=\"c3\">If an event is private, participants joining will need to sign in using the email address they were invited with.<\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span class=\"c3\">If you&rsquo;ve been into the experience before, search your inbox for a password email containing &ldquo;UniversalAvatar&rdquo;. Be sure to check your spam or junk folder.<\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 624.00px; height: 188.00px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/4KzsJlM0K21VoeNHvXHcyuRwfjqGOZfwJH-GLgUGgq214ahwTcKvbedharpA5DY3UxOq9nlNyWRkBHGWBnGyJAUApNEvKjn8gKNT8m8KbW2vDPBIj9deBAkvrj93CqAcsJAzBiFr4PXuTBA\" style=\"width: 624.00px; height: 188.00px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span class=\"c3\">If you don&rsquo;t know your password there are two choices<\/span><\/p><ol class=\"c18 lst-kix_6f7uclrydrgs-0 start\" start=\"1\"><li class=\"c5 c9 li-bullet-0\"><span class=\"c3\">Use Login via one-click link<\/span><\/li><li class=\"c5 c9 li-bullet-0\"><span class=\"c3\">Use Forgot your password link<\/span><\/li><\/ol><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span>Enter your email address in the <\/span><span class=\"c11\">Login via one-click link <\/span><span class=\"c3\">box to have a temporary link sent to your inbox. Clicking the link you receive in email will take you straight into the experience.<\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span>To reset your password click the <\/span><span class=\"c11\">Forgot your password?<\/span><span>&nbsp;link on the <\/span><span class=\"c11\">Login with email and password<\/span><span class=\"c3\">&nbsp;panel. Enter your email address and click submit. An email will be sent to your inbox with instructions to reset your password.<\/span><\/p><h1 class=\"c2\" id=\"hj3380jf9808z\"><span class=\"c19\">Audio<\/span><\/h1><p class=\"c5\"><span>Try switching to a recommended browser (see <\/span><span class=\"c17\"><a class=\"c4\" href=\"#hc8ykghwhdali\">Recommended browsers<\/a><\/span><span class=\"c3\">).<\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span>Check that both audio and microphone and camera are allowed in the browser (see <\/span><span class=\"c17\"><a class=\"c4\" href=\"#hcmpo11ogzcjg\">Allowing microphone and camera access<\/a><\/span><span class=\"c3\">)<\/span><\/p><h2 class=\"c1\" id=\"hay0ze0jvnpay\"><span class=\"c13\">No one can hear me<\/span><\/h2><p class=\"c5\"><span class=\"c3\">Ensure you use headphones rather than an &ldquo;open&rdquo; microphone on your device.<\/span><\/p><p class=\"c5\"><span class=\"c3\">Be sure to plugin your headphones before visiting the link.<\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span class=\"c3\">Can you hear anyone else? You may not be connected to the conference call. Click the green phone icon in the bottom chat bar to connect to the call.<\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span class=\"c3\">If you hear on-hold music, you are the first to enter the call and no one else has joined yet. When a participant joins the call the music will stop and you can speak with the new participant.<\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span class=\"c3\">Is your microphone icon in the bottom chat bar shown as muted? Click it to unmute.<\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span class=\"c3\">Confirm you allowed microphone permission in your browser.<\/span><\/p><h2 class=\"c1\" id=\"hca78om5od4ei\"><span class=\"c13\">I can&rsquo;t hear anyone<\/span><\/h2><p class=\"c5\"><span class=\"c3\">Ensure you use headphones rather than an open microphone on your device.<\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span class=\"c3\">Be sure to plugin your headphones before visiting the link.<\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span>Check your volume is set appropriately. Can you hear a <\/span><span class=\"c17\"><a class=\"c4\" href=\"https:\/\/www.youtube.com\/watch?v=dQw4w9WgXcQ\">YouTube video for example<\/a><\/span><span class=\"c3\">&nbsp;in another browser tab?<\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span class=\"c3\">Ensure that the browser tab is not muted. You can usually see whether the tab is muted by looking for a crossed-out audio icon on the right<\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 425.50px; height: 160.24px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/IQDNbWTHxf_mz5yCHcB28G10evPu1_cusfFJW-4MAT10GjIgFn0U2NZ_Dc6tHfIEBfb-UFHPyRCc_MF8G_p2csNYa62Y7me0jkuJRb7ZXOLal5pWAvr9k956FVj2_NwzFjFfBzG4lez9k0M\" style=\"width: 425.50px; height: 160.24px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><p class=\"c5\"><span class=\"c3\">Websites can be muted and unmuted by right-clicking on a single browser tab, and clicking &ldquo;Mute site&rdquo; or &ldquo;Unmute site&rdquo;.<\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 278.50px; height: 266.03px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/Af7vofA16piHldr17WSHkTqGKinuI3pPwXtKpGhtUCGmiXUicZ2kC0YAWBVIb3nnLVe_WMbtPA7_55D6VAVi8MMaSvBVxmaCvKX9V6_B8hphISujrlyZUHwyn9_HmtjRrSOzU3a1NtGeZx0\" style=\"width: 278.50px; height: 266.03px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><h2 class=\"c1\" id=\"he1l1nvtol86j\"><span class=\"c13\">Audio echo<\/span><\/h2><p class=\"c5\"><span class=\"c3\">Ensure you use headphones rather than an open microphone on your device.<\/span><\/p><p class=\"c5\"><span class=\"c3\">Be sure to plugin your headphones before visiting the link.<\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span class=\"c3\">If you are the only participant hearing an echo, reconnect your call. Click the red phone icon to hang up the call and click it again when green to reconnect.<\/span><\/p><h2 class=\"c1\" id=\"ha6jk77fkxv1l\"><span class=\"c13\">Audio conferencing &#8211; WebRTC is not available on this browser. Click here to see this space&rsquo;s dial-in numbers<\/span><\/h2><p class=\"c5\"><span class=\"c3\">Try switching to a recommended browser (details in this document).<\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 624.00px; height: 45.33px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/lT4nq9mQN89lSgmhqEKi-mU_x2p2jaBnsuxGJqn0DiKR8F-FU5tzIhEVHbffMdHuaDCvCnFhNTOD7NcAQ5SwU6fOsyGmC3Ex2XDFlm_NzInTCGK7iqbReJghcVN3cPL3coC42ycuMJCbsXo\" style=\"width: 624.00px; height: 45.33px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><h2 class=\"c1\" id=\"hhnx1bksrdhxh\"><span class=\"c13\">The microphone I selected as default isn&rsquo;t chosen automatically<\/span><\/h2><p class=\"c5\"><span class=\"c3\">If you selected a default input device in your browser&rsquo;s settings (e.g. Chrome), but the device isn&rsquo;t automatically selected when you load a space, you might want to explicitly set the device as the default for that browser in your OS settings. <\/span><\/p><h3 class=\"c14\" id=\"hck871qb5irg5\"><span class=\"c16\">On Windows<\/span><\/h3><p class=\"c5\"><span class=\"c11\">Right-click on the volume button<\/span><span class=\"c3\">&nbsp;in the bottom right of the screen<\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 293.50px; height: 112.33px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/VPwhsv6cVDz2urntC3ianGc7Hh0ymWE-6jWKD1kxT1oIqliHu1hb0GqC_aSMc9CodtpkEP5_ald0k5f7qHhqWtthBuer9xdOLOZLLBPr5LZFGSLtFHLjnQKC3hw9NI2PN4Th5ga8Lw1ahnM\" style=\"width: 293.50px; height: 112.33px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><p class=\"c5\"><span>Click on <\/span><span class=\"c21 c11\">Open Sound settings<\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 294.50px; height: 199.64px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/BRGjbr7ZVXuypEGEeakA1NxzdnKU25GC_hjDHLe3mqpg4CxK2rrjx2m4PMlRgAtTerqI2JHnMSwpeSm7d1KGxmpx_x4pQH3BLnIhl76JRGVJkPBLAOCpd5Lk2xktQZp6MHb-T3uMlf1oJLE\" style=\"width: 294.50px; height: 199.64px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><p class=\"c5\"><span>Scroll down and <\/span><span class=\"c11 c21\">click on App volume and device preferences<\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 624.00px; height: 542.67px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/Jc7m0i2D7FrblyuwbItrSGFMac7BiOvoiOgnGlIuSPdmXncV-WPeAXiGOxzIAnSuSpu43gFgYjPUdfHz-vUY58thYyFHhCBEEQvrV7lOsQ-0dRUrFfzIfU1KUEZnpCYmTdMd2hwWv8fQ4j0\" style=\"width: 624.00px; height: 542.67px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><p class=\"c5\"><span>Make sure the browser is open, and <\/span><span class=\"c11\">select your intended microphone<\/span><span class=\"c3\">. <\/span><\/p><p class=\"c5\"><span class=\"c3\">Note that each app has two dropdowns, the top one changes the default output (speakers), and the bottom one changes the default input (microphone). The dropdown we&rsquo;re interested in is the bottom one.<\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 409.85px; height: 544.50px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/Z4pze2qP8iZ7GGcwJhmKcNADtdK2-UbHjeod5wKJUZMUY-4NbQsKCewzFuC08-aHosl_mfrIfs6XuGf1xB2dNE3D5QM1hAb7ihDZsY25qAqUqLOzTiuYlSz3rOYzuleh1O61qZvp-VD_uR4\" style=\"width: 409.85px; height: 544.50px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><h3 class=\"c14\" id=\"haloydi7k3cet\"><span class=\"c16\">On macOS<\/span><\/h3><p class=\"c5\"><span>Open the <\/span><span class=\"c11\">Sound<\/span><span>&nbsp;preferences, and click on the <\/span><span class=\"c11\">Input<\/span><span class=\"c3\">&nbsp;tab<\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 452.50px; height: 361.85px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/0TS3_OvbINy3VJX1x08lUSpqn2Zts7lmsxQhSbNmp-fvSOypRQ-poDlJtQ0yqXWLXjWi_exfxd-6oUEIcHMh0GHhQHDTzyERxOSQbIrnwUCSlnjsqCjnP9yhv6iEIQHIBK-ajX1WrrpQbe0\" style=\"width: 452.50px; height: 361.85px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><p class=\"c5\"><span>The highlighted device is the one currently selected as the default (for the entire system). To change it, <\/span><span class=\"c11\">click on the device you want to be selected as default<\/span><span class=\"c3\">.<\/span><\/p><h2 class=\"c1\" id=\"hwbvy9ohv0rr1\"><span class=\"c13\">Still can&rsquo;t connect to conference call<\/span><\/h2><p class=\"c5\"><span class=\"c3\">If you are on a VPN, if available try connecting without the VPN.<\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span class=\"c3\">Some events will provide dial-in by phone numbers. Use these instead of browser audio conference calling where appropriate.<\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><h1 class=\"c2\" id=\"hoz1at5wfv5fg\"><span class=\"c19\">Webcam<\/span><\/h1><p class=\"c5\"><span>Try switching to a recommended browser (see <\/span><span class=\"c17\"><a class=\"c4\" href=\"#hc8ykghwhdali\">Recommended browsers<\/a><\/span><span class=\"c3\">).<\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span>Check that both audio and microphone and camera are allowed in the browser (see <\/span><span class=\"c17\"><a class=\"c4\" href=\"#hcmpo11ogzcjg\">Allowing microphone and camera access<\/a><\/span><span class=\"c3\">)<\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span class=\"c17\"><a class=\"c4\" href=\"https:\/\/chromeenterprise.google\/policies\/%23VideoCaptureAllowed\">https:\/\/chromeenterprise.google\/policies\/#VideoCaptureAllowed<\/a><\/span><span class=\"c3\">&nbsp;<\/span><\/p><p class=\"c5\"><span class=\"c17\"><a class=\"c4\" href=\"https:\/\/learn.microsoft.com\/en-us\/deployedge\/microsoft-edge-policies%23videocaptureallowed\">https:\/\/learn.microsoft.com\/en-us\/deployedge\/microsoft-edge-policies#videocaptureallowed<\/a><\/span><span class=\"c3\">&nbsp;<\/span><\/p><h1 class=\"c2\" id=\"hu0kc8aa3rpxt\"><span class=\"c19\">Screen Sharing<\/span><\/h1><h2 class=\"c1\" id=\"hv0zzrsoxedd3\"><span class=\"c13\">For Presenters<\/span><\/h2><p class=\"c5\"><span class=\"c17\"><a class=\"c4\" href=\"https:\/\/apple.stackexchange.com\/questions\/391785\/how-to-add-screen-recording-permission-to-google-chrome-in-catalina\">How to add Screen Recording permission to Google Chrome in Catalina?<\/a><\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span class=\"c3\">If you are on a corporate network and browser configuration is controlled by IT, consider if screen capture policies are in place to prevent it.<\/span><\/p><ul class=\"c18 lst-kix_dhq6qwvj8ajc-0 start\"><li class=\"c5 c9 li-bullet-0\"><span class=\"c3\">SameOriginTabCaptureAllowedByOrigins<\/span><\/li><li class=\"c5 c9 li-bullet-0\"><span class=\"c3\">ScreenCaptureAllowed<\/span><\/li><li class=\"c5 c9 li-bullet-0\"><span class=\"c3\">ScreenCaptureAllowedByOrigins<\/span><\/li><li class=\"c5 c9 li-bullet-0\"><span class=\"c3\">TabCaptureAllowedByOrigins<\/span><\/li><li class=\"c5 c9 li-bullet-0\"><span class=\"c3\">WindowCaptureAllowedByOrigins<\/span><\/li><\/ul><h1 class=\"c2\" id=\"h34741dro8vlt\"><span class=\"c19\">Loading<\/span><\/h1><h2 class=\"c1\" id=\"ho38v26b4o0cz\"><span class=\"c13\">Stuck on loading screen<\/span><\/h2><p class=\"c5\"><span class=\"c3\">Try closing the page and any other applications that may be running and visit the link again.<\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span class=\"c3\">Try switching to a recommended browser (details in this document).<\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span class=\"c3\">If you are using a low powered device such as a phone or tablet try opening the experience on a computer.<\/span><\/p><h2 class=\"c1\" id=\"hp6rus9spxse2\"><span class=\"c13\">I see a white screen<\/span><\/h2><p class=\"c5\"><span class=\"c3\">Try switching to a recommended browser (details in this document).<\/span><\/p><h2 class=\"c1\" id=\"hiwqmnhpwates\"><span class=\"c13\">The browser detected a performance decrease. The page will reload<\/span><\/h2><p class=\"c5\"><span class=\"c3\">Try switching to a recommended browser (details in this document).<\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 411.00px; height: 155.00px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/UxoC38A0YA0VyU1xLstMeM4Hsjg15gv-e2WNhvoCCGv5Bq_aSOdNHj-EMdiV7RpC4ne8f1GVjXQfDI1djbMSMnejDCZIKBtf28PYeAd2kxKZKGsCP6i-j-wlV1LRFZ3Pdx5cCS5k-wVL970\" style=\"width: 411.00px; height: 155.00px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><h1 class=\"c2\" id=\"hi3lkbu9v38j0\"><span class=\"c19\">Performance<\/span><\/h1><h2 class=\"c1\" id=\"hgmrkxygh7qi0\"><span class=\"c13\">Plug into Power instead of Battery<\/span><\/h2><p class=\"c5\"><span class=\"c3\">Some laptops perform considerably better with 3D when plugged into power rather than operating on battery.<\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 105.00px; height: 99.00px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/9lvsgMF6l4Rh2PCO6Q9R1m8iFDyJNt2HeaYk5Rcjnbjov8RJDC8Iwpa2SjUdJdWF1mdXZXEQrRhnhIXkUQBmLGVhJUl_q7vgRVsfV6ZranY1__jYYnLWm7b3q4-McxQ9WZM5H8-SZ1amwXQz\" style=\"width: 105.00px; height: 99.00px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 100.50px; height: 99.52px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/3VH3JhDpsk8Qp6VtL7pTdPk5OPZaLZwpa9MGWMjgefNzZ7tuLR9erFpmrpL29Uju9jwW0_ktyWCScXQzKyeCBVU7Iz9f9hM6nzV7cUEDAB50ykJhB5ZXXSecB52blKaYXXn-z_Ea4yvXeI4h\" style=\"width: 100.50px; height: 99.52px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><h2 class=\"c1\" id=\"h93my3eiih3hf\"><span class=\"c13\">Enable Hardware Graphics Acceleration<\/span><\/h2><p class=\"c5\"><span class=\"c3\">Users typically have the option to enable or disable hardware acceleration in their browser settings. While enabling hardware acceleration can often result in better performance.<\/span><\/p><h3 class=\"c14\" id=\"hramhzvjstyiw\"><span class=\"c16\">Google Chrome Settings<\/span><\/h3><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span class=\"c3\">Shortcut URL: chrome:\/\/settings\/system<\/span><\/p><ol class=\"c18 lst-kix_jgq0fvw3fox3-0 start\" start=\"1\"><li class=\"c5 c9 li-bullet-0\"><span>Launch Chrome, then select Menu &gt; <\/span><span class=\"c21 c11\">Settings<\/span><\/li><li class=\"c5 c9 li-bullet-0\"><span>Select the <\/span><span class=\"c11\">System <\/span><span class=\"c3\">option on the menu<\/span><\/li><li class=\"c5 c9 li-bullet-0\"><span>Ensure <\/span><span class=\"c11\">Use graphics acceleration when available<\/span><span>&nbsp;is <\/span><span class=\"c11\">enabled<\/span><span class=\"c3\">.<\/span><\/li><\/ol><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 624.00px; height: 472.00px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/YMswNhhWwWOPBdGbfAz15L7iEQ2XxD6Ug_P6xRNpDt06Rr1NGs_s3GidsnWiATC-c9ULuU4zfs7Oma3LsC8PVpUWm1OkUc5RGOL9IOiPBFhM5DosSFBpyls4fVS9HchUaCZDm8G3efkSWZc_\" style=\"width: 624.00px; height: 472.00px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><h3 class=\"c14\" id=\"hcufp1wfcgcrx\"><span class=\"c16\">Microsoft Edge Settings<\/span><\/h3><p class=\"c5\"><span class=\"c3\">Shortcut URL: edge:\/\/settings\/system<\/span><\/p><ol class=\"c18 lst-kix_jgq0fvw3fox3-0\" start=\"4\"><li class=\"c5 c9 li-bullet-0\"><span>Launch Edge, then select Menu &gt; <\/span><span class=\"c21 c11\">Settings<\/span><\/li><li class=\"c5 c9 li-bullet-0\"><span>Select the <\/span><span class=\"c11\">System and performance <\/span><span class=\"c3\">option on the menu<\/span><\/li><li class=\"c5 c9 li-bullet-0\"><span>Ensure <\/span><span class=\"c11\">Use graphics acceleration when available<\/span><span>&nbsp;is <\/span><span class=\"c11\">enabled<\/span><span class=\"c3\">.<\/span><\/li><\/ol><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 624.00px; height: 406.67px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/X750Sr0QNbyTzIqBhq7Oj5g3A5hHW5bR_rQMWGeSDNQhxOXty70NJSYbs2GCgput2xvBA_CcMjyNxmMojJup7EKPqj-pH1RcwNeL7xfx3bp_3JvZ66Z4AqDsGCGney6EqUPKzJqx0D_Eyxvj\" style=\"width: 624.00px; height: 406.67px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><h3 class=\"c14\" id=\"hnt6xwzdmtuf9\"><span class=\"c16\">Firefox Settings<\/span><\/h3><p class=\"c5\"><span class=\"c3\">Firefox automatically adjusts its settings to optimize performance based on your computer&#39;s specifications. You have the option to customize these settings on your Firefox Settings page.<\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span class=\"c3\">Shortcut URL: about:preferences#general<\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><ol class=\"c18 lst-kix_jghwielo9xdt-0 start\" start=\"1\"><li class=\"c5 c9 li-bullet-0\"><span>Click the menu button and select <\/span><span class=\"c21 c11\">Settings<\/span><\/li><li class=\"c5 c9 li-bullet-0\"><span>Choose<\/span><span>&nbsp;<\/span><span class=\"c11\">General <\/span><span>from the menu<\/span><\/li><li class=\"c5 c9 li-bullet-0\"><span>Scroll to the <\/span><span class=\"c11\">Performance <\/span><span class=\"c3\">section<\/span><\/li><li class=\"c5 c9 li-bullet-0\"><span>Uncheck the box <\/span><span class=\"c11\">Use recommended performance settings<\/span><\/li><li class=\"c5 c9 li-bullet-0\"><span>Ensure <\/span><span class=\"c11\">Use hardware acceleration when available<\/span><span>&nbsp;is <\/span><span class=\"c11\">enabled<\/span><span class=\"c3\">&nbsp;<\/span><\/li><\/ol><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 624.00px; height: 382.67px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/8DlwXYKphgvKzkstxE5wK1z13vN-fbxs2GfTfhE9Brlh81E0r72Uj4-fmGKGhrBENBHT1zokVgq-7JJ-nZluH0Rdll90CQ3kEwZq-Z_O1psOjCDoZC0VLDCZO3GgAzMpaxwPq4zjsFA_tPq-\" style=\"width: 624.00px; height: 382.67px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span class=\"c3\">Even if you enable Hardware Acceleration (HWA) in your browser settings, there&#39;s no guarantee it&#39;ll be utilized for rendering. Various factors might intervene, leading to software rendering instead, even if HWA is typically supported. This is particularly evident in Firefox, though other browsers might also resort to software rendering when HWA isn&#39;t available momentarily.<\/span><\/p><h1 class=\"c2\" id=\"hc8ykghwhdali\"><span class=\"c19\">Recommend browsers<\/span><\/h1><h2 class=\"c1\" id=\"hnhltd5y97cuh\"><span class=\"c13\">Mobile &amp; Laptop<\/span><\/h2><a id=\"t.b622fff9561a023803bec46137da3defbe681a4c\"><\/a><a id=\"t.0\"><\/a><table class=\"c22\"><tr class=\"c10\"><td class=\"c15\" colspan=\"1\" rowspan=\"1\"><p class=\"c0\"><span class=\"c3\">PC \/ Mac \/ Linux \/ Chromebook<\/span><\/p><\/td><td class=\"c15\" colspan=\"1\" rowspan=\"1\"><p class=\"c0\"><span class=\"c3\">Chrome<\/span><\/p><\/td><\/tr><tr class=\"c10\"><td class=\"c15\" colspan=\"1\" rowspan=\"1\"><p class=\"c0\"><span class=\"c3\">iPhone \/ iPad<\/span><\/p><\/td><td class=\"c15\" colspan=\"1\" rowspan=\"1\"><p class=\"c0\"><span class=\"c3\">Safari<\/span><\/p><\/td><\/tr><tr class=\"c10\"><td class=\"c15\" colspan=\"1\" rowspan=\"1\"><p class=\"c0\"><span class=\"c3\">Android<\/span><\/p><\/td><td class=\"c15\" colspan=\"1\" rowspan=\"1\"><p class=\"c0\"><span class=\"c3\">Chrome<\/span><\/p><\/td><\/tr><\/table><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><h2 class=\"c1\" id=\"hmwc2koohbr78\"><span class=\"c13\">Virtual Reality<\/span><\/h2><a id=\"t.585ae57a822c764a1cc641e6db07e980581a04c6\"><\/a><a id=\"t.1\"><\/a><table class=\"c22\"><tr class=\"c10\"><td class=\"c15\" colspan=\"1\" rowspan=\"1\"><p class=\"c0\"><span class=\"c3\">PC Virtual Reality<\/span><\/p><\/td><td class=\"c15\" colspan=\"1\" rowspan=\"1\"><p class=\"c0\"><span class=\"c3\">FireFox<\/span><\/p><\/td><\/tr><tr class=\"c10\"><td class=\"c15\" colspan=\"1\" rowspan=\"1\"><p class=\"c0\"><span class=\"c3\">Meta Quest<\/span><\/p><\/td><td class=\"c15\" colspan=\"1\" rowspan=\"1\"><p class=\"c0\"><span class=\"c3\">Meta Quest Browser<\/span><\/p><\/td><\/tr><tr class=\"c10\"><td class=\"c15\" colspan=\"1\" rowspan=\"1\"><p class=\"c0\"><span class=\"c3\">Apple Vision Pro<\/span><\/p><\/td><td class=\"c15\" colspan=\"1\" rowspan=\"1\"><p class=\"c0\"><span class=\"c3\">Safari<\/span><\/p><\/td><\/tr><tr class=\"c10\"><td class=\"c15\" colspan=\"1\" rowspan=\"1\"><p class=\"c0\"><span class=\"c3\">Pico<\/span><\/p><\/td><td class=\"c15\" colspan=\"1\" rowspan=\"1\"><p class=\"c0\"><span class=\"c3\">Pico Browser<\/span><\/p><\/td><\/tr><tr class=\"c10\"><td class=\"c15\" colspan=\"1\" rowspan=\"1\"><p class=\"c0\"><span class=\"c3\">Hololens 2<\/span><\/p><\/td><td class=\"c15\" colspan=\"1\" rowspan=\"1\"><p class=\"c0\"><span class=\"c3\">Edge<\/span><\/p><\/td><\/tr><\/table><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><h1 class=\"c2\" id=\"htn34y0hyv0ys\"><span class=\"c19\">General Advice<\/span><\/h1><p class=\"c5\"><span class=\"c3\">Depending on the device, browser and internet connectivity you have, these general actions may improve your experience.<\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span class=\"c3\">Consider:<\/span><\/p><ul class=\"c18 lst-kix_ilgazfv3n5yj-0 start\"><li class=\"c5 c9 li-bullet-0\"><span class=\"c3\">Close other apps or applications that may be running<\/span><\/li><li class=\"c5 c9 li-bullet-0\"><span class=\"c3\">Close other browser tabs or browser windows<\/span><\/li><li class=\"c5 c9 li-bullet-0\"><span class=\"c3\">Use a cable connection rather than Wifi<\/span><\/li><li class=\"c5 c9 li-bullet-0\"><span class=\"c3\">Disable popup blockers<\/span><\/li><\/ul><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><h1 class=\"c2\" id=\"hcmpo11ogzcjg\"><span class=\"c19\">Allowing microphone and camera access<\/span><\/h1><h2 class=\"c1\" id=\"h4nz6hytlyoqx\"><span class=\"c13\">Allow prompt not appearing?<\/span><\/h2><h3 class=\"c14\" id=\"hd237hs8rrj8f\"><span class=\"c16\">Automatic call join not configured for the space<\/span><\/h3><p class=\"c5\"><span class=\"c3\">Some spaces can be configured to not automatically join a call, you may find the green phone icon in the bottom bar which needs to be clicked to join\/initiate a call.<\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 624.00px; height: 81.33px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/KZZ1i-TwS196RxFejqV9nCIY0kPPSmVGQjwqUJazm2vSyLM-qcpofEV20ueLjBnh58piQo_Oxdh3B5UVFJG2YCURWK160VpdqYcJ2QEaRYHj4Bbvbj_RoWvkYpUuh4yN-rw3zTX32z4TTq-I\" style=\"width: 624.00px; height: 81.33px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><h3 class=\"c14\" id=\"h8czrei8qcvi3\"><span class=\"c16\">Space is configured not to have a conference call<\/span><\/h3><p class=\"c5\"><span class=\"c3\">Some spaces may be configured to not support audio conferencing at all. In this case you won&rsquo;t see and phone icons in the bottom bar and having no audio conference call is expected behavior.<\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 624.00px; height: 72.00px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/3sCI9elwBFcy9NFh4di_ieCbbpJ1gxJCZ1TRjOjbGD4eVJfCcI0uWIvZM6ZzplQwQ0y97Ie4GOez8MGUNzZMdu_co9cxdUrkhB2TKK4U1D-Px0e-nHrwzCRvpkMqIOZWf0t61R1QREpUmnUx\" style=\"width: 624.00px; height: 72.00px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><h3 class=\"c14\" id=\"h8limv0y3d1mn\"><span class=\"c16\">Enterprise controlled browser policies<\/span><\/h3><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 624.00px; height: 224.00px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/r0XFFdREmkTC4uRGBFE6bcf6--wH0mEu0pSXjXdMzvsh3h1kjkjb-bvhj_4-8OjUWjV0qxAUQovMW1V7diHg1OkQlnvkvxrBU1baj-TJtiZhXKT-CatKzfQtgTgfK1RAp9nlvMxvKpiPlRtr\" style=\"width: 624.00px; height: 224.00px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span>If you are not prompted to allow microphone and\/or camera access and you are on a corporate network where <\/span><span class=\"c17\"><a class=\"c4\" href=\"https:\/\/chromeenterprise.google\/policies\/%23AudioCaptureAllowed\">browser policies<\/a><\/span><span class=\"c3\">&nbsp;control your experience, then it could be that your organization has configured your browser to deny audio capture. Check with your IT department if you suspect this is the case.<\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span>Enterprise Google Chrome browser policies control <\/span><span class=\"c17\"><a class=\"c4\" href=\"https:\/\/chromeenterprise.google\/policies\/%23AudioCaptureAllowed\">https:\/\/chromeenterprise.google\/policies\/#AudioCaptureAllowed<\/a><\/span><span class=\"c3\">&nbsp;<\/span><\/p><p class=\"c5\"><span>Enterprise Microsoft Edge browser policies control <\/span><span class=\"c17\"><a class=\"c4\" href=\"https:\/\/learn.microsoft.com\/en-us\/deployedge\/microsoft-edge-policies%23audiocaptureallowed\">https:\/\/learn.microsoft.com\/en-us\/deployedge\/microsoft-edge-policies#audiocaptureallowed<\/a><\/span><span class=\"c3\">&nbsp;<\/span><\/p><h2 class=\"c1\" id=\"hgknsobed0n2b\"><span class=\"c13\">On Chrome for Desktop<\/span><\/h2><p class=\"c5\"><span>When accessing a page that requests access to your microphone or camera for the first time, you will be presented with a popup like the following (click on <\/span><span class=\"c11\">Allow<\/span><span class=\"c3\">).<\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 624.00px; height: 365.33px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/EQcWc1qdCvPnfQLkbUoAUgO0GR_aGRPCT6DtZHpkRm3VALm2d-FTpc2Hkc02w5cvNCkX0kpq-CmLcdVMOXVtfcoFk_1O4JCXSy7MpmlTxA4TkiXHCnGYLLZ4Ei4xHV4UIciHltvWuGqAR30\" style=\"width: 624.00px; height: 365.33px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span class=\"c3\">The permissions currently set in your browser can be seen (and modified) by clicking on the lock icon on the left side of the URL<\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 624.00px; height: 185.33px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/OCJRcSepVCHfvTVorAI63GvZ0LkzNGOhLWnnSk4OFY7O1tpl2iR8fGXs59uHjZC28_8f2vT-46gPdqa_LdPpdJEvn9WXZWaB743X4ePyiunyG9MtColkxNJRPOneGyjsoxgFIC4rtiNj3W0\" style=\"width: 624.00px; height: 185.33px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span>Which will open a list of permissions for the website. Make sure that <\/span><span class=\"c11\">Camera<\/span><span>, <\/span><span class=\"c11\">Microphone<\/span><span>, and <\/span><span class=\"c11\">Sound<\/span><span>&nbsp;are set to <\/span><span class=\"c11\">Allow<\/span><span class=\"c3\">&nbsp;(note that only one of the three might be visible).<\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 624.00px; height: 540.00px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/KJ2wGq_tKEoAbeutnedtbgRT57yoJ51P5IAfJJ_tbYd8WDD-qaTr3oKhkRnkW3cWoN6TNOnwCXwL7PDVM7e0EBFc1UJ1qF3fPtbk8Ngq479qTLMIcwsvGFD7YJCqi_d9Z5qqdQWhqSLxFbc\" style=\"width: 624.00px; height: 540.00px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span class=\"c3\">For detailed settings, you can open the following links in your browser:<\/span><\/p><ul class=\"c18 lst-kix_njv8kkn9fjoh-0 start\"><li class=\"c5 c9 li-bullet-0\"><span class=\"c3\">Camera: &nbsp;chrome:\/\/settings\/content\/camera<\/span><\/li><li class=\"c5 c9 li-bullet-0\"><span class=\"c3\">Microphone: &nbsp;chrome:\/\/settings\/content\/microphone<\/span><\/li><li class=\"c5 c9 li-bullet-0\"><span class=\"c3\">Sound: chrome:\/\/settings\/content\/sound<\/span><\/li><\/ul><h2 class=\"c1\" id=\"hcxsnw8n4v01r\"><span class=\"c13\">On Firefox for Desktop<\/span><\/h2><p class=\"c5\"><span>When accessing a page that requests access to your microphone or camera for the first time, you will be presented with a popup like the following (click on <\/span><span class=\"c11\">Allow<\/span><span>, and we recommend also checking the <\/span><span class=\"c11\">Remember this decision<\/span><span>&nbsp;checkbox<\/span><span class=\"c3\">).<\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 624.00px; height: 260.00px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/bcTFFdNKxuzM54gLlT-v5QShST7r5kbm7lZjPIFx_x7XIN32b0gRDDSoeNk1Lo7oKTWdHCQhWyXSXy34DudpiM5ux-Lk6OXSHYmXVIgO9smbRBo29R2zBCzOl3b-OkdigzIHs3vx-FELVvs\" style=\"width: 624.00px; height: 260.00px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span class=\"c3\">The permissions currently set in your browser can be seen (and modified) by clicking on the &ldquo;settings&rdquo; icon on the left side of the URL<\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 624.00px; height: 217.33px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/djkbFfXv3RtsHHXL4fvZxyezlsaW5lfdKUG3HYND1vPM6UKg1Gh395JktHdDfBCzjhV-ytz1ZSgSEfZH3Dq2wdFoBi1CuOj9kJXLMqg3MQjLMxnhauuqGaisM93yB4XfW-R0jQPtLYZ5dOs\" style=\"width: 624.00px; height: 217.33px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span class=\"c3\">In-depth settings can be seen by going to about:preferences#privacy, and then scrolling down to the &ldquo;Permissions&rdquo; section.<\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 515.65px; height: 592.50px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/5Xaz7RBIAzzD6R0zCe0xnUyiWsWKRL3XMAYq7wLA6ia9OuxG3VU7wOd85FCKoi9XQ4_AobihQWOvxTY1pqWFd80IVlHouaVYHsWP-JaGwPSoIJhFXE8H4zxOd4lnH-VA-ubPyHQlAyA9TAQ\" style=\"width: 515.65px; height: 592.50px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><span class=\"c3\">&nbsp;<\/span><\/p><h2 class=\"c1\" id=\"hqfaluy4sijjx\"><span class=\"c13\">On Safari for Desktop<\/span><\/h2><p class=\"c5\"><span>When accessing a page that requests access to your microphone or camera for the first time, you will be presented with a popup like the following (click on <\/span><span class=\"c11\">Allow<\/span><span class=\"c3\">).<\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 340.50px; height: 397.80px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/7Dh9II3cbtSNRzMjdA6Oc-dHxQAr1SeaMfOka09U4O50yZc2uOEyn11XY8akKJsX70U0zoe9Mrv2PbA-CJLqIQL1ofm2gKo33fLcGfAXeePAup4OWBzlcdMRHJOQRnFB0IDJpeSD8DqMrQo\" style=\"width: 340.50px; height: 397.80px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span>The permissions currently set in your browser can be seen (and modified) by clicking &ldquo;Safari&rdquo; in the top left corner of your screen, and selecting &ldquo;Settings for this website&rdquo;. A popup will appear in the top center of the screen and you should ensure both &ldquo;Camera&rdquo; and &ldquo;Microphone&rdquo; are set to <\/span><span class=\"c11\">Allow<\/span><span>.<\/span><span class=\"c3\">&nbsp;<\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 411.50px; height: 325.11px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/U9so2q687mfw-m9JwOPxbQJHQrZoNqZJsHsDKBaBOr1mjP2YRIaA2fMJBwWKBayWy90fDbRsheEBDMK3i87x99nQriczICBtCmqD-_57MpCERngr5sZfE7hZEEERGmY4y0nvPcfmaki2ypk\" style=\"width: 411.50px; height: 325.11px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 572.50px; height: 253.22px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/LwqLVE2P8XYP_fYHPK1OJX9vt3qkOECWVxYURh9eravH9hSvKlmBDOGb5cFRk8nOFjrhP3YD4F5KTibTX-Gp2OrvdM2aU7RIVCYy6qrSNXuKAho9WlgoLa7tozd6FOHw0BQG3tq-7hD1B_A\" style=\"width: 572.50px; height: 253.22px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><h2 class=\"c1\" id=\"hmjp9mh3qlrwt\"><span class=\"c13\">On Microsoft Edge for Desktop<\/span><\/h2><p class=\"c5\"><span>When accessing a page that requests access to your microphone or camera for the first time, you will be presented with a popup like the following (click on <\/span><span class=\"c11\">Allow<\/span><span class=\"c3\">)<\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 569.50px; height: 219.04px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/OpK7oIzdf8er70GzWiS7hjw97Eu3B8hiCfXIaCcUDSATNsQ3MDCecns6qJaSXbuISwavAdkVB4RN4aRWHpr0QJCMfopoRPkEaPCc8TLvfHYjGkmJIRwB2Z6qKvArMk-pcZKmSJ1xpaPfr8g\" style=\"width: 569.50px; height: 219.04px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span class=\"c3\">The permissions currently set in your browser can be seen (and modified) by clicking on the lock icon on the left side of the URL<\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 571.02px; height: 94.50px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/Uiseh8_EhGrYjS2dL7P67BpvYlW1gOpFs6-9H3airRUE6zleMyfHxJ8-XFXxCJrI7g2WtpnePNpmyq7vuwqmxstFoAaeF2vVQlOQ_mYbRH34LzXlUi8amI3vbrTqbT5dzAueyz1r8xFSN-8\" style=\"width: 571.02px; height: 94.50px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span>Which will open a list of permissions for the website. Make sure that <\/span><span class=\"c11\">Camera<\/span><span>&nbsp;<\/span><span>and <\/span><span class=\"c11\">Microphone<\/span><span>&nbsp;<\/span><span>are set to <\/span><span class=\"c11\">Allow<\/span><span>&nbsp;(note that only one of the two might be visible).<\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 572.50px; height: 411.94px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/FvPEONbWxgWYJiVcdbm_E6chMR0k-Cj-DJz4clPwF0PXWuAKDO9Od38No5GRnU-NwTN-cM_xNwW98wJYuTOpmMjiPKKQxi7dVGFzzXfMcn5nii9YhpqJ9-3tRFLLToo3Si_-AP9LLSVGL7g\" style=\"width: 572.50px; height: 411.94px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><h2 class=\"c1\" id=\"hmr0zz92b6lxo\"><span class=\"c13\">On Safari for iPhone and iPad<\/span><\/h2><p class=\"c5\"><span>When accessing a page that requests access to your microphone or camera for the first time, you will be presented with a popup like the following (tap on <\/span><span class=\"c11\">Allow<\/span><span class=\"c3\">)<\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 303.00px; height: 186.00px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/0yW5MtjqFM0ziZc-rW1qdInWLMYka0A4t3ep4Z2tE_ZKVAvBvbIwqvvRMT0l34UNRQaerlG-_MesXwd2Xi9JwgtYNafZh8g2uBzSwdVXWdM4kCP4Rb8kEfApLigMuIM_Dkzbx4pnFHJKGTc\" style=\"width: 303.00px; height: 186.00px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span>The current settings can be seen and changed from the <\/span><span class=\"c11\">Settings<\/span><span>&nbsp;app. Scroll down and <\/span><span class=\"c11\">tap on Safari<\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 329.41px; height: 344.50px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/RoTigOPZK8Shj8AflphBjZMTus9thDX7PWZztq20iLBX8Vt8XJ8hJ-yYggJuS_ZA1PoiX-CweCztaJgUXjuOU79tw1zh5wZLkHq6CBlrQWllK6M9_UwJ_szM-3sJhurpTzFsqBsjvVvtw7o\" style=\"width: 329.41px; height: 344.50px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span>Scroll down to the &ldquo;Settings for websites&rdquo; section. You can change the <\/span><span class=\"c11\">Camera <\/span><span>and <\/span><span class=\"c11\">Microphone<\/span><span class=\"c3\">&nbsp;settings by tapping on them.<\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 344.15px; height: 527.50px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/fUfdaya0Hhpx4XaSosUiT2CiUyUK7p1Co9dLsCMlABgK4lG2_nxPWEjgL7RXJWcaCbs4M-8bKZ-G3RcrFOUPM5xE46_oIMddbAAUECx6SG5mo1tzkBD-Bhf-253Y5gF8NldSRiP-TMy0EwQ\" style=\"width: 344.15px; height: 527.50px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 344.71px; height: 246.50px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/Db0F5uR_pX3biQmhuWJ4_jBFPqXsowtMxlE8NT5J4524-V8e8yuSlWAM_vl6yssy4pYrrnzMXJydH7BG-dQ_iDX17i1MqtQz2r6-WiGmXVRJ1N9JPWzbtfg6xF-rUfrN8UQiUW_XGG3DW7c\" style=\"width: 344.71px; height: 246.50px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><p class=\"c5 c7\"><span class=\"c21 c11\"><\/span><\/p><h2 class=\"c1\" id=\"h7i83tzqamfxg\"><span class=\"c13\">On all other browsers for iPhone and iPad<\/span><\/h2><p class=\"c5\"><span>When accessing a page that requests access to your microphone or camera for the first time, you will be presented with a popup like the following (tap on <\/span><span class=\"c11\">Allow<\/span><span class=\"c3\">)<\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 303.00px; height: 186.00px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/0yW5MtjqFM0ziZc-rW1qdInWLMYka0A4t3ep4Z2tE_ZKVAvBvbIwqvvRMT0l34UNRQaerlG-_MesXwd2Xi9JwgtYNafZh8g2uBzSwdVXWdM4kCP4Rb8kEfApLigMuIM_Dkzbx4pnFHJKGTc\" style=\"width: 303.00px; height: 186.00px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span>The current settings can be seen and changed from the <\/span><span class=\"c11\">Settings<\/span><span>&nbsp;app. Scroll down to the browser in use and <\/span><span class=\"c21 c11\">tap on it<\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 345.85px; height: 442.50px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/TSps0ELww8kbN5XYFMtZdQR-E3isSKb67EHnoDPmfhv7VAoJOetuTzQ57rgKTeoP2QJmP01hmLeGFsy3_lIlpELPkhhny3KimRloDoRyJHdszLx1fkLGVLWFCxnMbK1hVybpHJA6hTMCaPI\" style=\"width: 345.85px; height: 442.50px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><p class=\"c5 c7\"><span class=\"c21 c11\"><\/span><\/p><p class=\"c5\"><span>Ensure <\/span><span class=\"c11\">Microphone <\/span><span>and <\/span><span class=\"c11\">Camera<\/span><span class=\"c3\">&nbsp;permissions are turned on (note that they might not both be visible)<\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 284.90px; height: 453.50px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/IxnzUFJMNpArs5q4nO7db5mOO1MJ6kJIbgULnHS1qovM5ckhhQ-N_h3Ptn1krWUZDNDBfYLj_Zoacp_g1wZhHQGgVPe9oM_hdjnyxbKcJptdPxG3q6RUoV-biiRffKe6mLE1glc2oHyMBII\" style=\"width: 284.90px; height: 453.50px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><h2 class=\"c1\" id=\"hmcsri69k3714\"><span class=\"c13\">On Chrome for Android<\/span><\/h2><p class=\"c5\"><span>When accessing a page that requests access to your microphone or camera for the first time, you will be presented with a popup like the following (tap on <\/span><span class=\"c11\">Allow<\/span><span class=\"c3\">)<\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 394.50px; height: 148.31px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/PTQvNyI0HyCwhBKLAg3cgxwzd5qD5XHXSrGe9Shle9kMaA23By9cAAj441FbO_dx3s5R4FiYWAlod_XZnkBOVH6TMX4p6ggG8UWP1Utj_w_mX32mlh91WNPDg_Vq2O3Ex4UlzyNa_1lQAbE\" style=\"width: 394.50px; height: 148.31px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span class=\"c3\">The permissions currently set in your browser can be seen (and modified) by tapping on the lock icon on the left side of the URL<\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 404.50px; height: 198.93px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/G6Igo14GFpPiuKTnRcg9t1aciyT9GZ8OzQdIDIDgYHIKDYS-i6ACcCB0kw-N4Q0U88LDDuYiIyGJHH_Y4K3vPhZu3xtAz0jV3N37-_er0_96h9K6oJUPFs0QJ5OizgtTX3gqLyalqdLBnAU\" style=\"width: 404.50px; height: 198.93px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span>Tap on <\/span><span class=\"c11\">Permissions<\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 402.50px; height: 273.06px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/5ae_4G7AtiMFQnC1HooyEMaazBdhNcWYP4NsxBA2l_awQ5ATn1UQaZOF1nZhMYfGLTREbf7E4g1v9hkR-2fRZtlAm3-d6ncFB2DDLYeQoq5wIJxl_2O2QtCvDsyEeobZNoL482oWLb_TLS0\" style=\"width: 402.50px; height: 273.06px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span>Ensure that <\/span><span class=\"c11\">Camera<\/span><span>, <\/span><span class=\"c11\">Microphone<\/span><span>, and <\/span><span class=\"c11\">Audio<\/span><span>&nbsp;are <\/span><span class=\"c11\">Allowed<\/span><span class=\"c3\">&nbsp;(not all of them might be visible). <\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 392.50px; height: 552.82px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/Mo7jwU_xOcZ7Ojrfx1N6R3iDp4PO5TryymrIVoPzDJK7ZKaML_JoU-r8RNRl_FX5w6ukoknsOkfAVaeTnk6u0XGz9JYc3nOcuMugZEoQsNnfFBgZbgNnTScqqq3ulsUcM3PiU-mhmso5HJg\" style=\"width: 392.50px; height: 552.82px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><h2 class=\"c1\" id=\"htw1cjwc5qa3q\"><span class=\"c13\">On Firefox for Android<\/span><\/h2><p class=\"c5\"><span>When accessing a page that requests access to your microphone or camera for the first time, you will be presented with a popup like the following (check <\/span><span class=\"c11\">Remember decision<\/span><span>, and then tap on <\/span><span class=\"c11\">Allow<\/span><span class=\"c3\">)<\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 423.50px; height: 214.54px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/8plFmbNVdVAtdof4ZI7yCKD8706Ux_brX4NvH3wXRpknsL_QGC-wa3jeW-l4YBZZhbdCrkbqZB8eIhvwNxBq2LldTJ3Vp-ZnEb1q2HHuK4mF5dDK85qAplu_0jsdHdG2T-pQRZp9JLym8U8\" style=\"width: 423.50px; height: 214.54px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span>The permissions currently set in your browser can be seen (and modified) by tapping on the lock icon on the left side of the URL. Note that in recent versions of Firefox for Android, the URL is at the <\/span><span class=\"c23\">bottom<\/span><span>&nbsp;of the screen.<\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 424.50px; height: 138.40px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/qHqLtkDNC0H8IuceSCcCZHktUozI0MUoqLddZ09NinTrU4pCEhxt66LttumKYRJhTGphEy24UDg7uPCuSkC2SR32B3bb80ZTe0EHpky8cKBBLiuqUU0fK0Oqsg0FpH3Fj29A_a-KW_U4foo\" style=\"width: 424.50px; height: 138.40px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span>Ensure that <\/span><span class=\"c11\">Camera<\/span><span>&nbsp;and<\/span><span>&nbsp;<\/span><span class=\"c11\">Microphone<\/span><span>&nbsp;are <\/span><span class=\"c11\">Allowed<\/span><span class=\"c3\">&nbsp;(not all of them might be visible). If they are not, the value of these options can be changed by tapping on it.<\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 426.81px; height: 329.50px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/TjvgMDRiiYPcPYY_pi17fv-W8SJyvwigWICeMziFWG54fbnmhgidiYNoP_fXa6cyJK6cJA8KIm3PFVlXZ4K6KXPAJ6dQMRQ_qSYyX9espM1vbid7BDPMR_jd9li_WxwjM-2Buy-M79vJoow\" style=\"width: 426.81px; height: 329.50px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><h2 class=\"c1\" id=\"h5abfkenk4fy0\"><span class=\"c13\">On Microsoft Edge for Android<\/span><\/h2><p class=\"c5\"><span>When accessing a page that requests access to your microphone or camera for the first time, you will be presented with a popup like this (tap on <\/span><span class=\"c11\">Allow<\/span><span class=\"c3\">)<\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 426.63px; height: 171.50px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/AY2lCU6lR3Sn0kNx2VrvGx_l1v9s2PNGcZNRCpYYCzKbc7sv7JqbIJB_oQy9Fi1HRU4t18n6AM3PhtEWJM1xICtjrZz9q4sMtXI3Bw4WvuqG9ykGOmeuWT8RtPwGZcsWii-6_r2y90vS_7M\" style=\"width: 426.63px; height: 171.50px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span class=\"c3\">The permissions currently set in your browser can be seen (and modified) by tapping on the lock icon on the left side of the URL<\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 431.50px; height: 183.21px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/XT7B0rdN8XMkQTxWZOy9fdtiq-6mGiimbVYZ4DMpvA_YTqB2ebyN3oHvFTuXkysiHgOkCHkHfnXBBrsx51-vJtvErFyXpuoP09TR8onQ5EoCB_hrnP5-_1e9xCz0T-CoomEpWAyilEnDIkE\" style=\"width: 431.50px; height: 183.21px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span>Ensure that <\/span><span class=\"c11\">Microphone<\/span><span>, <\/span><span class=\"c11\">Camera<\/span><span>, and <\/span><span class=\"c11\">Sound<\/span><span>&nbsp;are <\/span><span class=\"c11\">Allowed <\/span><span>(not all of them might be visible)<\/span><span>. To change these values, tap on them, and then again in the next popup.<\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 421.50px; height: 454.19px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/RZN8wM3PYLNYqqTNrtIp7QRw9SgU7NuWUKXj26Xe3ppidtqdBUE7ERcjhC2gxpJbeB9GAZpFz1kZ-qKFXxJn-QGDbUWvJkvplInqNSFT1-YTxU5ZiMqnl7-3PULEQBYCVXt8qE6A2fnDS_0\" style=\"width: 421.50px; height: 454.19px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 347.96px; height: 482.50px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/YxKUFjH9yVJbQ76nbUzbJ7ObLylyKBpoxRwKy2bC7AYlSxwNcuaWOTaoGWaQxLMO5yduHDRtwefOzIrWU8jsg9I7BmbVt11cmFOyr_2HML5wM_mKvy3h1tt_SdyGsX---tXKG6gMcIuzmzM\" style=\"width: 347.96px; height: 482.50px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><p class=\"c5 c7\"><span class=\"c3\"><\/span><\/p><\/body><\/html>","protected":false},"excerpt":{"rendered":"OverviewLoginI can&rsquo;t find my passwordAudioNo one can hear meI can&rsquo;t hear anyoneAudio echoAudio conferencing &#8211; WebRTC is not available on this browser. Click here to see this space&rsquo;s dial-in numbersThe microphone I selected as default isn&rsquo;t chosen automaticallyOn WindowsOn macOSStill can&rsquo;t connect to conference callWebcamScreen SharingFor PresentersLoadingStuck on loading screenI see a white screenThe browser [&hellip;]","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-3313","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Troubleshooting Joining an Event<\/title>\n<meta name=\"description\" content=\"Troubleshooting Joining an Event\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hyperspace.mv\/academy\/troubleshooting-joining-an-event\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshooting Joining an Event\" \/>\n<meta property=\"og:description\" content=\"Troubleshooting Joining an Event\" \/>\n<meta property=\"og:url\" content=\"https:\/\/hyperspace.mv\/academy\/troubleshooting-joining-an-event\/\" \/>\n<meta property=\"og:site_name\" content=\"Metaverse Academy\" \/>\n<meta property=\"article:modified_time\" content=\"2024-03-29T10:30:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/lh7-us.googleusercontent.com\/4KzsJlM0K21VoeNHvXHcyuRwfjqGOZfwJH-GLgUGgq214ahwTcKvbedharpA5DY3UxOq9nlNyWRkBHGWBnGyJAUApNEvKjn8gKNT8m8KbW2vDPBIj9deBAkvrj93CqAcsJAzBiFr4PXuTBA\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta 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