{"id":3614,"date":"2021-05-12T05:34:06","date_gmt":"2021-05-12T05:34:06","guid":{"rendered":"https:\/\/learnbrite.com\/academy\/how-to-sign-in\/"},"modified":"2023-08-06T13:51:50","modified_gmt":"2023-08-06T13:51:50","slug":"how-to-sign-in","status":"publish","type":"page","link":"https:\/\/hyperspace.mv\/academy\/how-to-sign-in\/","title":{"rendered":"How to sign in"},"content":{"rendered":"<html><head><meta content=\"text\/html; charset=UTF-8\" http-equiv=\"content-type\"><style type=\"text\/css\">@import url(https:\/\/themes.googleusercontent.com\/fonts\/css?kit=lhDjYqiy3mZ0x6ROQEUoUw);ol.lst-kix_7atwm3ckim3l-3{list-style-type:none}.lst-kix_39c66jp41i88-5>li:before{content:\"\" counter(lst-ctn-kix_39c66jp41i88-5,lower-roman) \". \"}ol.lst-kix_7atwm3ckim3l-4{list-style-type:none}ol.lst-kix_7atwm3ckim3l-5{list-style-type:none}ol.lst-kix_7atwm3ckim3l-6{list-style-type:none}.lst-kix_oan4q8oc1x08-0>li:before{content:\"\" counter(lst-ctn-kix_oan4q8oc1x08-0,decimal) \". 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class=\"c19 doc-content\"><p class=\"c5\"><span class=\"c14\">Jump to:<\/span><\/p><p class=\"c16\"><span class=\"c1\"><a class=\"c2\" href=\"#hv4c2jex78lsh\">Starting the sign in process<\/a><\/span><\/p><p class=\"c13\"><span class=\"c1\"><a class=\"c2\" href=\"#hmmaf6s2ksnyr\">From within the 3D environment<\/a><\/span><\/p><p class=\"c13\"><span class=\"c1\"><a class=\"c2\" href=\"#h8liavxg6adzy\">From an app in the Hyperspace ecosystem (Dashboard, Trophio, Bots)<\/a><\/span><\/p><p class=\"c16\"><span class=\"c1\"><a class=\"c2\" href=\"#hnohljaqbnway\">Sign in methods<\/a><\/span><\/p><p class=\"c13\"><span class=\"c1\"><a class=\"c2\" href=\"#hn3up7j8ukwjl\">Email and password<\/a><\/span><\/p><p class=\"c16 c21\"><span class=\"c1\"><a class=\"c2\" href=\"#hydw075cu7q59\">Resetting the password<\/a><\/span><\/p><p class=\"c13\"><span class=\"c1\"><a class=\"c2\" href=\"#hz7ae01jo0fpy\">Email link<\/a><\/span><\/p><p class=\"c13\"><span class=\"c1\"><a class=\"c2\" href=\"#hlfcytyc6sl0z\">SSO<\/a><\/span><\/p><p class=\"c16\"><span class=\"c1\"><a class=\"c2\" href=\"#he2ks9ya4z559\">Administrator dashboard sign in<\/a><\/span><\/p><p class=\"c16\"><span class=\"c1\"><a class=\"c2\" href=\"#hnx1cu9xpxgov\">FAQs<\/a><\/span><\/p><p class=\"c13\"><span class=\"c1\"><a class=\"c2\" href=\"#hxtbpiurmrcrj\">I have not received the email I was expecting<\/a><\/span><\/p><p class=\"c5 c8\"><span class=\"c14\"><\/span><\/p><h1 class=\"c12\" id=\"hv4c2jex78lsh\"><span class=\"c4\">Starting the sign in process<\/span><\/h1><p class=\"c5\"><span class=\"c3\">Users can initiate the sign in process from multiple locations within the platform.<\/span><\/p><h2 class=\"c7\" id=\"hmmaf6s2ksnyr\"><span class=\"c10\">From within the 3D environment<\/span><\/h2><p class=\"c5\"><span class=\"c3\">Some configurations allow for users to enter as Guests without authentication. It is possible to sign-in with an authenticated account once entered into an environment as a Guest. When in the 3D environment, users can sign in through the side menu.<\/span><\/p><p class=\"c5 c8\"><span class=\"c3\"><\/span><\/p><ol class=\"c9 lst-kix_39c66jp41i88-0 start\" start=\"1\"><li class=\"c5 c6 li-bullet-0\"><span>Click or tap on the <\/span><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 21.67px; height: 20.00px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh3.googleusercontent.com\/xcVWKQfCGZt-TwMYEPMl-hCA6djDwQ9r2Dib8BSaJeAJ8gXyE0EoV12FIh_hqzBS8VtRBpDAfmBI3OkCZlYmUJCRUXxTUF8LdrwQd0Y2_eReHgNJU59vxYj9upVD9tq3AGqHOk8Tot6nH60\" style=\"width: 21.67px; height: 20.00px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><span class=\"c3\">&nbsp;icon in the top left corner. Note that you might see a logo instead in the first few seconds, clicking\/tapping on the logo will work as well.<\/span><\/li><\/ol><p class=\"c5 c8\"><span class=\"c3\"><\/span><\/p><a id=\"t.f727949b760321cc972232d42b2d9fa1f8785d82\"><\/a><a id=\"t.0\"><\/a><table class=\"c17\"><tr class=\"c22\"><td class=\"c11\" colspan=\"1\" rowspan=\"1\"><p class=\"c0\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 298.00px; height: 265.33px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh4.googleusercontent.com\/dj98gbCSc1LnVquiWDimTW4uTmNzMQ_2y_IXWeMux4AUWmrQCFKPd1cPAvNhalnGWETvdQ1bDvpm_DLyJ-c-gj72BquTEiK6mNc04L2SDi5lX385hn3YIj6GAmNSrNtw2ANqM3LVbHD6uxQ\" style=\"width: 298.00px; height: 265.33px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><\/td><td class=\"c11\" colspan=\"1\" rowspan=\"1\"><p class=\"c0\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 298.00px; height: 266.67px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh5.googleusercontent.com\/vMrdT1ZYlzOGePbPlSBvEozE7JPZoYfu76p9rgAV8B495P-ERfAIkvPg9Ls9J00bl4EPBls-7hq40iMeiQJS1G6k4HNlTsHNsXO-BE9fXLXsmKQzpSvVKwC5V7MDO6s8lCyzLjOeNtsdR4w\" style=\"width: 298.00px; height: 266.67px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><\/td><\/tr><\/table><p class=\"c0 c8\"><span class=\"c3\"><\/span><\/p><p class=\"c5 c8\"><span class=\"c3\"><\/span><\/p><ol class=\"c9 lst-kix_39c66jp41i88-0\" start=\"2\"><li class=\"c5 c6 li-bullet-0\"><span class=\"c3\">The side menu will open. If you are not currently logged in, the &ldquo;Sign in&rdquo; option will be visible at the end.<\/span><\/li><\/ol><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 408.25px; height: 447.50px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh4.googleusercontent.com\/vjzzjrgWspGmq0LkFHd6xJzGmk7rlMCNfduVDMiTQw9X1geJOufewuKPjtwx_Xq_rDuXFvnm6_CeytGdhYYMs_G6N4uEd-Ml22_QTEdE1BeqdBxIVL4HfBJEOdC-GJvFdYKyB-b-clN640U\" style=\"width: 408.25px; height: 447.50px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><p class=\"c5 c8\"><span class=\"c3\"><\/span><\/p><p class=\"c5 c8\"><span class=\"c3\"><\/span><\/p><ol class=\"c9 lst-kix_39c66jp41i88-0\" start=\"3\"><li class=\"c5 c6 li-bullet-0\"><span>You will be brought to the sign in page on auth.universalavatars.com, where you can choose your sign in method (see the <\/span><span class=\"c18\"><a class=\"c2\" href=\"#hnohljaqbnway\">Sign in methods<\/a><\/span><span class=\"c3\">&nbsp;section of this document)<\/span><\/li><\/ol><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 515.50px; height: 395.71px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh3.googleusercontent.com\/eQNJrM_O03hZjEsYPspd-iwTQ-K3UmGcBxDjluo-mDxCaHJttoX4h85JwYI8ptF5FN8hBnGRwcJqau5aLrorVKJizvjJtB-Hd6ez1QlpWd-xuUnXi9ZVXPwIyW5KQJ4TxmnNR7uSHYddg9g\" style=\"width: 515.50px; height: 395.71px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><h2 class=\"c7\" id=\"h8liavxg6adzy\"><span class=\"c10\">From an app in the Hyperspace ecosystem (Dashboard, Trophio, Bots)<\/span><\/h2><p class=\"c5\"><span class=\"c3\">Trying to access most URLs in any of the ecosystem apps will redirect you directly to the sign in page on auth.universalavatars.com, where you can choose your sign in method.<\/span><\/p><h1 class=\"c12\" id=\"hnohljaqbnway\"><span class=\"c4\">Sign in methods<\/span><\/h1><h2 class=\"c7\" id=\"hn3up7j8ukwjl\"><span class=\"c10\">Email and password<\/span><\/h2><p class=\"c5\"><span class=\"c3\">The default sign in method is to use your UniversalAvatars email and password. You can enter them in the form, click or tap on Sign in, and after your credentials are confirmed you will be redirected to the page you were trying to visit before starting the login process.<\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 434.73px; height: 398.50px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh6.googleusercontent.com\/C64nF6rO5AczTuJt7R7kVKtsJnLKZVq_ZcYhTa4AyEL_3UA0b-aKl1iQncM_WJVoZGTrtJYphmn3v_Wc9Jxv7KcL1tlMKUU5wFM19vcgBLHXw_uQ4tkxmRNluAa8D0OvFkA30O8OHVZwD0o\" style=\"width: 434.73px; height: 398.50px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><h3 class=\"c20\" id=\"hydw075cu7q59\"><span class=\"c25\">Resetting the password<\/span><\/h3><p class=\"c5\"><span class=\"c3\">If you forgot your password, you can click on the &ldquo;Forgot your password?&rdquo; link in the form.<\/span><\/p><p class=\"c5\"><span class=\"c3\">You will be brought to a page where you can enter your account&rsquo;s email in order to initiate the password reset procedure &#8211; once you receive the email, click on the link within to set a new password.<\/span><\/p><p class=\"c5\"><span>If you have not received the email after a few minutes, please check the <\/span><span class=\"c18\"><a class=\"c2\" href=\"#hxtbpiurmrcrj\">FAQs section<\/a><\/span><span class=\"c3\">&nbsp;of this document. <\/span><\/p><h2 class=\"c7\" id=\"hz7ae01jo0fpy\"><span class=\"c10\">Email link<\/span><\/h2><p class=\"c5\"><span class=\"c3\">This sign in method can be chosen by clicking or tapping on the &ldquo;Email link&rdquo; option below the main form.<\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 438.75px; height: 315.86px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh4.googleusercontent.com\/F9YSSr3gVWRT1aMPXLSuUnhS3W_zqPmQGNap7ndohrGNDRj1roPVjSuWUfqEmCvWf-fqOSXm_tz1po8QhvygsIrJv1LvHb_YPzYBHwfy1mProDVb4373ubqPF1dPWV4Pr25dTZE78KJ0k94\" style=\"width: 438.75px; height: 315.86px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><span class=\"c3\">&nbsp;<\/span><\/p><p class=\"c5 c8\"><span class=\"c3\"><\/span><\/p><p class=\"c5 c8\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span class=\"c3\">This method is also sometimes called &ldquo;magic login&rdquo;, &ldquo;magic link&rdquo;, &ldquo;one-time login&rdquo; or &ldquo;one-click link&rdquo;, and involves clicking on a special link sent to your email address in order to sign in.<\/span><\/p><p class=\"c5 c8\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span class=\"c3\">After clicking on the &ldquo;Email link&rdquo; button, you will be brought to a page with a form where you can enter your account&rsquo;s email. If it matches an existing account, you will receive an email within a few minutes.<\/span><\/p><p class=\"c5 c8\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 446.10px; height: 365.50px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh4.googleusercontent.com\/czZE2aSdoe3kvNDOhvvxHfTfIp5TKZPaSoueUuaQjEM1J7eaXzBg3f-oNB_R1Dh7JhKHB-8D-naQlViTRsgMNrcYukIp8MxUYGQU8Vgw6HjyV_FVExFT4mXx_8VhlFMBXTs3nTdgxsKhwD0\" style=\"width: 446.10px; height: 365.50px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><p class=\"c5 c8\"><span class=\"c3\"><\/span><\/p><p class=\"c5 c8\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span>If you do not receive the email within a few minutes, please see the <\/span><span class=\"c18\"><a class=\"c2\" href=\"#hxtbpiurmrcrj\">FAQs section<\/a><\/span><span class=\"c3\">&nbsp;of this document.<\/span><\/p><h2 class=\"c7\" id=\"hlfcytyc6sl0z\"><span class=\"c10\">SSO<\/span><\/h2><p class=\"c5\"><span class=\"c3\">If your organization instructed you to sign in with SSO, you can do so by clicking on the &ldquo;SSO&rdquo; icon below the main login form.<\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 449.50px; height: 377.12px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh3.googleusercontent.com\/YjdXTFkAm5DuVUXSpySCEI7pi93_4SgpYSQZn40CWDCli2irvU-BnI4emL6U7lT79l-cMKDL3bvpDZtrQMRGr2GCdUVwzWOdUGGneVLQOlMy2qk1RCFwXAoeYN4--DKjQK7k3E2ny9ewQ3Q\" style=\"width: 449.50px; height: 377.12px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><span class=\"c3\">&nbsp;<\/span><\/p><p class=\"c5 c8\"><span class=\"c3\"><\/span><\/p><p class=\"c5 c8\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span class=\"c3\">You will be brought to a page where you can enter your organization&rsquo;s SSO ID to initiate login.<\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 448.50px; height: 402.56px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh3.googleusercontent.com\/pM8j1ASH1UUSJ3mcY7GpGAuYzNTqlkAcol8X3okUJ3vV8Ryork4QsqeJCYE0YVlDohFvdh5goBm8RKmgBh8km22r93xoNxtMGskkwMXrbUWHb8mIXqo6a5fromm8d0BZ_jUR-bDnRXj8pCo\" style=\"width: 448.50px; height: 402.56px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><p class=\"c5 c8\"><span class=\"c3\"><\/span><\/p><p class=\"c5 c8\"><span class=\"c3\"><\/span><\/p><p class=\"c5 c8\"><span class=\"c3\"><\/span><\/p><a id=\"t.6da7cc85484aca64c89961af5b7539925f32b696\"><\/a><a id=\"t.1\"><\/a><table class=\"c17\"><tr class=\"c22\"><td class=\"c23\" colspan=\"1\" rowspan=\"1\"><p class=\"c5\"><span class=\"c3\">The SSO ID should have been provided by your company, and is usually the company name (lowercase) or more rarely an abbreviated version.<\/span><\/p><p class=\"c5\"><span>For example, in the case of LearnBrite it might be <\/span><span class=\"c15\">learnbrite<\/span><span>&nbsp;or <\/span><span class=\"c15\">lb<\/span><span class=\"c3\">.<\/span><\/p><\/td><\/tr><\/table><p class=\"c5 c8\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span class=\"c3\">After clicking or tapping on Continue you will be brought to your organization&rsquo;s login screen, and after completing the process you will be automatically redirected to your original URL.<\/span><\/p><p class=\"c5 c8\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span class=\"c3\">If you cannot remember your organization&rsquo;s SSO ID, you can click on the &ldquo;I don&rsquo;t know my organization&rsquo;s SSO ID&rdquo; link. Provided you logged in with SSO at least once in the past, you can enter your email and you will be automatically redirected to your organization&rsquo;s login page.<\/span><\/p><p class=\"c5 c8\"><span class=\"c3\"><\/span><\/p><a id=\"t.e7bee8bc107ed1437977a881a38bd8d3dd6a93cc\"><\/a><a id=\"t.2\"><\/a><table class=\"c17\"><tr class=\"c22\"><td class=\"c24\" colspan=\"1\" rowspan=\"1\"><p class=\"c0\"><span class=\"c3\">Note that after an account signs in with SSO the first time, it is permanently bound to that specific organization, and any attempt to login through other methods will simply redirect to the organization&rsquo;s login screen.<\/span><\/p><\/td><\/tr><\/table><h1 class=\"c12\" id=\"he2ks9ya4z559\"><span class=\"c4\">Administrator dashboard sign in<\/span><\/h1><ol class=\"c9 lst-kix_7atwm3ckim3l-0 start\" start=\"1\"><li class=\"c5 c6 li-bullet-0\"><span>Go to <\/span><span class=\"c18\"><a class=\"c2\" href=\"https:\/\/hyperspace.mv\">https:\/\/hyperspace.mv<\/a><\/span><span class=\"c3\">&nbsp;<\/span><\/li><li class=\"c5 c6 li-bullet-0\"><span class=\"c3\">Click the Sign in link in the top right<\/span><\/li><\/ol><p class=\"c5\"><span><br><\/span><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 624.00px; height: 365.33px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh6.googleusercontent.com\/dsCkXmjsRAXpUYvjsiFXG28yeBrD9ljvVekNpYNN8ZY2RwgXprZSi4jEULH3Tnva-YcC8JqVyyKlafC6K26IBf_XW3qs66rtZExAcW053siMruxk7MxGXKUkJflVbKcmTEaLOcN_EzSLVoRg\" style=\"width: 624.00px; height: 365.33px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><ol class=\"c9 lst-kix_oan4q8oc1x08-0 start\" start=\"1\"><li class=\"c5 c6 li-bullet-0\"><span class=\"c3\">Enter your email address<\/span><\/li><li class=\"c5 c6 li-bullet-0\"><span class=\"c3\">Enter your password<\/span><\/li><li class=\"c5 c6 li-bullet-0\"><span class=\"c3\">Click Sign in<\/span><\/li><\/ol><p class=\"c5 c8 c21\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 624.00px; height: 366.67px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh6.googleusercontent.com\/RjYuRsLniUAGIwOQ0nwxCwyUgb9HXU9Wg_a85OdxNWb8OTEYWswTSrd0pkfrLBZICxUyo00ISrcZ9dRiEMRnkHNwvVASOwFGFLW27e_A9bDv5ZKgMR_r9QchNRCivtkwMetfmgBlTVz3dKi9\" style=\"width: 624.00px; height: 366.67px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><h1 class=\"c12\" id=\"hnx1cu9xpxgov\"><span class=\"c4\">FAQs<\/span><\/h1><h2 class=\"c7\" id=\"hxtbpiurmrcrj\"><span class=\"c14\">I have not received the email I was expecting<\/span><\/h2><p class=\"c5\"><span class=\"c3\">There are a couple of reasons why this might happen.<\/span><\/p><p class=\"c5 c8\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span class=\"c3\">1. It&rsquo;s rare, but possible, that the email was sent to the spam folder. The easiest check is therefore to search the spam folder to see if the magic login email was directed there. <\/span><\/p><p class=\"c5 c8\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span class=\"c3\">2. An affirmative message is shown (for security reasons) whether the email you provided exists in our database or not. It&rsquo;s therefore important to ensure you entered the correct email address in the form.<\/span><\/p><p class=\"c5\"><span style=\"overflow: hidden; display: inline-block; margin: 0.00px 0.00px; border: 0.00px solid #000000; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px); width: 311.30px; height: 141.50px;\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/lh4.googleusercontent.com\/kv1k7p-OxgFllZGr1IPxwFUQmcwyxOjc0cQr_rKVTicPhd93E3Zp26fMAGbZERyyHNa3NqodhCdB6DYE8JhV5cSWTQnY7FHHp1LZWv4GJ_nQqe8WgZBq1f6_dSjZVWt8TOXzoafVRj0Zb9I\" style=\"width: 311.30px; height: 141.50px; margin-left: 0.00px; margin-top: 0.00px; transform: rotate(0.00rad) translateZ(0px); -webkit-transform: rotate(0.00rad) translateZ(0px);\" title=\"\"><\/span><\/p><p class=\"c5 c8\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span class=\"c3\">3. The first time a mail service is contacted by our servers, emails might be forced to &ldquo;wait&rdquo; a certain amount of time (up to a few hours, but most commonly up to 30 minutes) before they are allowed to appear in the user&rsquo;s inbox. This is a measure against spam which we have no control over, but the restriction for all subsequent messages is lifted after the first email is opened.<\/span><\/p><p class=\"c5 c8\"><span class=\"c3\"><\/span><\/p><p class=\"c5\"><span>If you are having continued issues with magic logins or password resets, please <\/span><span class=\"c18\"><a class=\"c2\" href=\"https:\/\/hyperspace.mv\/support\">contact support <\/a><\/span><span class=\"c3\">with the details of what solutions from the ones proposed above you tried, as well as the email address with which you are trying to log in.<\/span><\/p><\/body><\/html>","protected":false},"excerpt":{"rendered":"Jump to:Starting the sign in processFrom within the 3D environmentFrom an app in the Hyperspace ecosystem (Dashboard, Trophio, Bots)Sign in methodsEmail and passwordResetting the passwordEmail linkSSOAdministrator dashboard sign inFAQsI have not received the email I was expectingStarting the sign in processUsers can initiate the sign 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