Action Prompt User to Join a Call

Action Prompt User to Join a Call

In situations where users listen to an introductory speech from a bot or a video playing when entering a space, forcing the user to immediately enter a conference call can be confusing.

This is because both audio channels are active, this could mean hold music is playing or other participants in the room talking might interrupt the intended introduction sequence.

The user may also miss some of the intended instructions.

Instead, an action can be called in a Script node in the Conversation/Action Editor or added to a ChatMapper node to join the call after the introduction completes.

For this to work as expected the Space setting > Experimental Settings > Force user to join call must be disabled.

Join a call after the introduction using ChatMapper

1. Add an empty node to the end of the introductory speech in ChatMapper.

2. Add the code into the script editor for the node

If the ChatMapper contains a branch, allowing a returning user to skip the introduction, simply repeat the above steps at the end of that branch.

Join a call after the introduction using the Conversation/Action Editor

1. Click on the dialog bubble on the bot to open the Conversation/Action Editor

2. Click the More button

3. Under “General” heading, click Script
   

4. Add the code into the User Script field
   

5. Click the Add Action button